Customer Service

You’ve heard it before, but it bears repeating, GET IT IN WRITING! How many times have you contracted for a home improvement project and when it was done, the end product wasn’t what you were expecting? If you’ve experienced this, it’s common, so don’t feel bad.

Both the homeowner and the contractor want a successful project and are looking for a win-win. One of the best ways to achieve success is to have all the details down on paper so everything is understood up front. If this is so obvious, how come some contractors don’t provide details and customers don’t ask for them? Read on, I’ll tell you why.

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Letters from customers expressing appreciation for a job well done is very satisfying to receive. We regularly receive comments on the cleanliness of our work, the politeness and efficiency of the crews, excellent communication and follow through from office staff, the crews’ focus on the work at hand and other meaningful issues that impress the homeowner. Being responsible for the ultimate outcome of the work, this is great to hear from a business owner’s perspective.

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